Returns

Need to return something? Our return policy is simple and fair. To be eligible, a return must meet the following criteria:

• They must be in 100% sellable condition. This means undamaged, unmarked, unwashed, clean, dry, odor free, with all hangtags, labels, and packaging undamaged, intact, and attached.
• You must apply for the return within 15 days of the original ship date. 
• The return must arrive to our warehouse within 35 days of the original ship date. In other words, once you request the return, please ship it back promptly.
• Returns must be pre-authorized, be assigned a return authorization number (RA#), and the RA# must be clearly written on the outside of the box.
• Customers are responsible for freight costs associated with returning their item to our warehouse.

Returns Processing

• Returns are processed within 5 business days of receipt.
• Shipping costs are non-refundable. 
• Customer is responsible for sending the return back to us. 
• Shipping costs are non-refundable.
• For refunds we charge a $4.00 USD per order (not per item) restocking / repacking fee. This fee is waived for exchanges.
• We refund only to the exact same method of payment (ex: credit card, PayPal, etc) used for your purchase. 
• For cash, check, or money order payments, a store credit will be issued. 
• We do not give cash refunds.

If you have any questions regarding a return, please contact us.